Shipping policy
Thank you for shopping with Scarlett’s Creations.
Order Processing
Most orders are prepared for shipment within 1–2 business days. Personalized, customized, and made-to-order products may require additional production time.
Business days do not include weekends or public holidays. Processing times may be extended during holidays, sales, or periods of high order volume.
You will receive a confirmation email after placing your order. A shipping confirmation containing tracking information will be sent when tracking is available.
Shipping Rates
Shipping charges are calculated and displayed during checkout. Eligible orders over $100 receive free standard shipping when this promotion is available.
Estimated Delivery
Delivery times depend on the customer’s location, selected shipping method, carrier, and product availability.
Delivery estimates are not guaranteed. Weather conditions, holidays, carrier delays, customs processing, incorrect addresses, and other circumstances outside our control may affect delivery.
Tracking Your Order
When tracking is available, a tracking number will be included in your shipping confirmation email. Please allow up to 48 hours for tracking information to update after receiving the notification.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters production or has been shipped.
Customers may be responsible for additional shipping charges when an order is returned because of an incomplete or incorrect address.
Lost or Delayed Packages
If your tracking information has not updated or you believe your package is lost, please contact us. We will help investigate the shipment with the carrier.
If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.
Scarlett’s Creations is not responsible for packages stolen after confirmed delivery.
International Orders
International customers are responsible for applicable customs duties, import taxes, and processing fees unless otherwise stated during checkout.
Scarlett’s Creations is not responsible for delays caused by customs authorities.
For shipping assistance, contact:
Email: ted00052@gmail.com